Terms & Conditions

These Terms and Conditions of Sale apply to purchases from NordX Adventures Oy. Any booking implies acceptance of these terms.

Customized trips are tailored with our team. You can request a quote via our website, email or phone. Quotes are valid for 15 days from issuance unless otherwise stated.

Day tours and excursions lasting less than 24 hours and without overnight accommodation are guided by professional local guides and include transportation or activities as described in each listing. Unless otherwise specified, the same general terms apply.

You can express interest without financial commitment by submitting an inquiry. An inquiry does not guarantee booking or price validity.

Day-tour bookings are confirmed through our booking partner once full payment is accepted. Day-tour bookings are personal and non-transferable unless otherwise approved in writing.

For day tours, full payment is required at the time of booking. If payment is not received, the reservation may be cancelled without notice.

Day tours may be cancelled up to 24 hours before departure for a full refund unless the booking confirmation states otherwise. Cancellations made less than 24 hours before departure, or no-shows, are non-refundable.

In cases of force majeure, severe weather, safety concerns or insufficient participants, NordX Adventures Oy may cancel or materially change an activity. In such cases, clients may choose between a suitable alternative, rescheduling, or a refund of payments made to NordX Adventures Oy as described in the confirmation. External fees arranged outside NordX are not reimbursed by us.

For day tours, in case of extreme cold below -20°C, NordX Adventures Oy reserves the right to cancel participation for children under 12 years old for safety reasons. A full refund will be issued for the affected children. Parents or accompanying adults may still participate. Participants will be notified as soon as possible if the tour is affected.

Prices include and exclude specific services as detailed in the trip or tour description. Participants are responsible for flights and external costs such as visas and insurance unless these are expressly included.

Day-tour prices shown on our website are final and include taxes and services listed in the description. They do not include optional add-ons such as meals, transfers or equipment rental unless specified.

Each participant must ensure that travel documents such as passports and visas comply with destination requirements. No refunds will be issued for non-compliance.

NordX Adventures Oy does not provide insurance directly. Participants must secure adequate insurance before departure, including medical and repatriation cover, trip cancellation where relevant, and cover for the planned activities. Proof of insurance may be requested, and NordX Adventures Oy reserves the right to deny participation in case of non-compliance.

Participants must ensure their fitness for the activity, bring appropriate clothing and equipment, follow safety rules and guide instructions, behave respectfully towards others and the natural environment, and follow the defined itinerary. Deviations are at the participant’s own responsibility and expense.

Our activities take place in winter wilderness environments and involve inherent risks, including falls, uneven or slippery terrain, deep or variable snow, cold temperatures, changing weather, fatigue, and other risks naturally associated with outdoor activities such as snowshoeing, skiing and snowmobiling. Participants acknowledge these inherent risks and must follow the guide’s safety instructions at all times. Participants must inform the guide before the activity of any condition, limitation or circumstance that may affect their ability to participate safely. Guides may adapt the route, timing or stop an activity when weather, terrain, ability or behavior creates a safety concern.

Participants must arrive at the meeting point at least 10 minutes before the scheduled departure time. Later arrival may result in exclusion from the tour without refund.

Trips are generally limited to 10 participants unless otherwise stated in the offer.

Arctic weather, snow and access conditions change quickly. Published itineraries are examples and may be adjusted without reducing the essential character of the experience. Northern Lights and specific wildlife sightings cannot be guaranteed.

NordX Adventures Oy is not liable for unforeseen events outside its reasonable control, such as weather or political unrest, or for a participant’s physical inability to complete the trip. Certain activities may be provided by independent contractors, whose terms may also apply.

Nothing in these Terms excludes or limits NordX Adventures Oy’s liability for death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law. To the extent permitted by applicable law, NordX Adventures Oy is not liable for indirect or consequential loss, and any remaining liability is limited to the amounts paid to NordX Adventures Oy for the relevant booking.

Finnish law applies. Disputes will be settled in Finland.

Please report issues as soon as possible using the contact details provided with your booking. Post-trip complaints should be submitted within 30 days with supporting documents. We aim to respond to complaints and suggestions within 10 business days.

Personal data is handled in accordance with our Privacy Policy. Unless you refuse in writing before departure, NordX Adventures Oy and authorized partners may use photos and videos taken during activities for promotional purposes.

Company name: NordX Adventures Oy

Business ID: 3543603-1

Registered country: Finland

Email: info@nordxadventures.com

Website: nordxadventures.com

Questions about these terms can be sent to info@nordxadventures.com.